FREQUENTLY ASKED QUESTIONS ABOUT ACCOUNT CHANGES & PAYMENTS

Click the login button to access your account opens in a new window. If it is your first time logging in, you will need to set up your account by clicking the "Register Now" in the upper right-hand corner of this webpage button and follow the instructions. If you have additional questions, contact Prudential Financial at 1-800-336-3387.

You can reset your password by clicking the login button opens in a new window and then clicking the "Forgot My Password" button. Follow the instructions provided. If you have any additional questions, you may call Prudential Financial at 1-800-336-3387.  

Creating a strong password for your account—as well as keeping your computer up to date—can help keep ensure your privacy online. Click here to read tips for keeping your online account secure.

To update your Direct Deposit, the following information will be required:

- American Banking Association Compliant (ABA) Routing Number
- Bank Account Number
- Account Type (Checking or Savings)

Please note: We are unable to make deposits to bank accounts that utilize SWIFT Codes.

Certain Tax Withholding Elections may be eligible to be taken over the phone. To view printable tax withholding forms, please click here. Completed tax forms can be emailed to WCTPension@prudential.com, faxed to 1-800-307-0009, or mailed to Prudential at 2801 Townsgate Rd. Ste 300, Thousand Oaks, CA, 91361. Prudential and its representatives do not give legal or tax advice. Please consult with your own advisors regarding your particular situation. 

If you have any additional questions, you may contact Prudential Financial using the contact information below:

Contact Prudential at:

Online: Click here opens in a new window to log in to your account

Call: 1-800-336-3387 
Monday through Friday, 8 a.m. to 4 p.m. PT (excluding holidays)  

Email: wctpension@prudential.com

Fax: 1-800-307-0009

Write:
The Prudential Insurance Company of America
2801 Townsgate Road, Suite 300
Thousand Oaks, CA 91361

Be sure to include either your Social Security number or Customer Identification number and your signature/date in written requests.

You can change your name on file by mailing or faxing Prudential Financial official documentation showing your name change as requested. Please be sure to include your Customer Identification number or Social Security number with your correspondence.

Official documentation includes a copy of one of the following documents showing your name as indicated in your change request:

• Social Security Card
• driver's licence
• marriage certificate
• birth certificate
• court order or judgement indicating the name change
• copy of U.S. passport

If you have direct deposit, electronic payments are sent to your bank in time to be deposited on the first of the month. In most cases, your payment will be available on the first; however, if the first falls on a weekend or a holiday, your payment will be deposited on the next banking day.

All monthly benefit checks are mailed at least five business days before the first of the month in which the payment is due. Checks can be cashed or deposited as of the date on the check. We highly recommend setting up direct deposit, due to its security and convenience.

Certain Tax Withholding Elections may be eligible to be taken over the phone. To view printable tax withholding forms, please click here. Completed tax forms can be emailed to WCTPension@prudential.com, faxed to 1-800-307-0009, or mailed to Prudential at 2801 Townsgate Rd. Ste 300, Thousand Oaks, CA, 91361. Prudential and its representatives do not give legal or tax advice. Please consult with your own advisors regarding your particular situation. If you have any additional questions, you may contact Prudential Financial using the contact information below:

Please contact Prudential at:

Online: Click here opens in a new window to log in to your account

Call: 1-800-336-3387 
Monday through Friday, 8 a.m. to 4 p.m. PT (excluding holidays)  

Email: wctpension@prudential.com

Fax: 1-800-307-0009

Write:
The Prudential Insurance Company of America
2801 Townsgate Road, Suite 300
Thousand Oaks, CA  91361

Be sure to include either your Social Security number or Customer Identification number and your signature/date in written requests.

Under federal tax law, plan benefits are subject to federal income tax withholding. Some states also require income tax withholding on pensions. Prudential and its representatives do not give legal or tax advice. Please consult with your own advisors regarding your particular situation. Certain Tax Withholding Elections may be eligible to be taken over the phone. To view printable tax withholding forms, please click here. If you want to review or change your tax withholding, click the login button to access your account or contact Prudential Financial at 1-800-336-3387.

Under federal tax law, plan benefits are subject to federal income tax withholding. Some states also require income tax withholding on pensions. Prudential and its representatives do not give legal or tax advice. Please consult with your own advisors regarding your particular situation. 

 Certain Tax Withholding Elections may be eligible to be taken over the phone. To view printable tax withholding forms, please Click here opens in a new window. If you want to review or change your tax withholding, Click the login button opens in a new window to access your account or contact Prudential Financial at 1-800-336-3387.