FREQUENTLY ASKED QUESTIONS ABOUT ACCOUNT CHANGES & PAYMENTS

Contact your Teamsters Administrative Office, if you have questions regarding benefit determination, benefit eligibility, beneficiary information, or plan rules.

View All Questions & Answers
Q

How can I make account changes or review information online?

Click the login button to access your account. If it is your first time logging in, you will need to set up your account by clicking the "Register Now" button and follow the instructions. If you have additional questions, contact Prudential Financial at 1-800-336-3387.

Q

How do I reset my online account password?

You can reset your password by clicking the login button and then clicking the "Forgot My Password" button. Follow the instructions provided. If you have any additional questions, you may call Prudential Financial at 1-800-336-3387.  

Creating a strong password for your account—as well as keeping your computer up to date—can help keep ensure your privacy online. Click here to read tips for keeping your online account secure.

Q

How do I change my direct deposit, address, or tax witholding?

Contact Prudential at:

 

Online: Click here to log in to your account

Call: 1-800-336-3387 
Monday through Friday, 8 a.m. to 4 p.m. PT (excluding holidays)  

Email: wctpension@prudential.com

Fax: 1-800-307-0009

Write:
The Prudential Insurance Company of America
2801 Townsgate Road, Suite 300
Thousand Oaks, CA 91361

 

Be sure to include either your Social Security number or Customer Identification number and your signature in written requests.

Q

How do I change my name?

You can change your name on file by mailing or faxing Prudential Financial official documentation showing your name change as requested. Please be sure to include your Customer Identification number or Social Security number with your correspondence.

Official documentation includes a copy of one of the following documents showing your name as indicated in your change request:

• Social Security card
• driver's license
• marriage certificate
• birth certificate
• court order or judgment indicating the name change
• copy of U.S. passport

Q

When will my monthly pension payment show up in my account?

If you have direct deposit, electronic payments are sent to your bank in time to be deposited on the first of the month. In most cases, your payment will be available on the first; however, if the first falls on a weekend or a holiday, your payment will be deposited on the next banking day.

Q

When are my benefit checks mailed?

All monthly benefit checks are mailed five business days before the first of the month. Checks can be cashed or deposited as of the date on the check. We highly recommend setting up direct deposit, due to its security and convenience.

Q

How do I change my tax withholding?

Please contact Prudential at:

 

Online: Click here to log in to your account

Call: 1-800-336-3387 
Monday through Friday, 8 a.m. to 4 p.m. PT (excluding holidays)  

Email: wctpension@prudential.com

Fax: 1-800-307-0009

Write:
The Prudential Insurance Company of America
2801 Townsgate Road, Suite 300
Thousand Oaks, CA  91361

 

Be sure to include either your Social Security number or Customer Identification number and your signature in written requests.

Q

Are my pension payments taxable?

Under federal tax law, plan benefits are subject to federal income tax withholding. Some states also require income tax withholding on pensions. If you want to review or change your tax withholding, click the login button to access your account or contact Prudential Financial at 1-800-336-3387.

Q

Can I get an advance on my pension?

The Plan does not permit any advances on monthly pension payments. If you have further questions please, contact Prudential Financial at 1-800-336-3387.

Q

Why did my amount change?

There are several reasons your monthly pension payment could have changed. The most common reasons are listed below:

• The Benefit Adjustment Option at age 62 or 65.
If you elected to have the benefit adjustment option at age 62 or 65, you would have received a higher amount prior to you turning age 62 or 65.  After turning age 62 or 65, your payment will reduce. If you have additional questions regarding your Benefit Adjustment Option, contact Prudential Financial at 1-800-336-3387. You also can review your account online by clicking the login button.    

• A change in the tax tables set forth by the Internal Revenue Service (IRS).
The tax tables set by the IRS are subject to change and can affect the amount being taken from your pension for tax withholding purposes. Typically, changes to the Federal tax table occur around March of each year, and changes to the state tax tables (if applicable) occur around August of each year. You can change the amount you are withholding at any time: Click the login button to access your account or contact Prudential Financial at 1-800-336-3387.

Q

I found an old check: How do I get it reissued?

You can request to have an old check reissued by contacting Prudential Financial at 1-800-336-3387. Checks are good for 180 days from the date on the check.

Up to 24 months of your account history is available through your online account. You can access your online account at any time by clicking the login button.

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